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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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04-20-2020 11:01 AM
HP Recommended
Product: HP Envy Photo 6232
I got two ink cartridges sent by the mail via the Instant ink program. There is no problem with the black ink cartridge, but the colour cartridge is not recognized by the printer. I have tried updating the printer software and I have also done a hard reset of the printer, but nothing helped. Is this problem due to the cartridge or the printer?
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