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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
HP Envy Photo 7855
Microsoft Windows 10 (64-bit)

Following a momentary power outage, my ENVY 7855 printer has problem.--get error "cannot communicate" as with Print and Scan Doctor or "cannot find printer" in other diagnostics. I have removed printer (in Control panel) and added, downloaded new drivers etc, etc. I have followed suggestions of TEJ1602 ( an HP employee) to no avail. Hardware problem?

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