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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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04-21-2020 04:13 PM
HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 10 (64-bit)
Following a momentary power outage, my ENVY 7855 printer has problem.--get error "cannot communicate" as with Print and Scan Doctor or "cannot find printer" in other diagnostics. I have removed printer (in Control panel) and added, downloaded new drivers etc, etc. I have followed suggestions of TEJ1602 ( an HP employee) to no avail. Hardware problem?
Solved! Go to Solution.
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