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Hello can anyone help me I purchased a post 1yr warranty plan on. April 7, 2020 at  10:22 am EST and today is April 21, 2020 I have not received anything in the mail , email nothing. I understand with Covid19 things are slow people aren’t working etc however I’m concerned because it’s showing on my account my it’s expired when I purchased a post 1 yr warranty. Perhaps they haven’t updated I’m not sure .  But , this laptop isn’t working and it’s been this way since walking out the store with it brand new. Crashes, blue screen with circular thing going , black screen an a globe at the corner of the screen . 
Any suggestions or help would be so appreciated. 
Thank you all in advance . Stay safe and be well.

 

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