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‎04-23-2020 06:07 PM

HP Recommended
Product: HP Officejet 6958
Operating System: Microsoft Windows 10 (64-bit)

Works with all other computers on network. Just stopped working on one computer (the important one); I think it may be corrupted driver. I am able to uninstall the printer (W10 settings), and delete the driver/software in the remove programs.  Tried to reinstall printer using HP Smart no luck, and also tried to reinstall driver which I downloaded directly from HP updated driver web site.  Again no luck. 

In the HP Smart app the printer appears; and can  print a test from HP Smart app >advanced settings.   

In W10 Device/Printer settings the printer is listed with note that driver is unavailable. 

Attempted to add printer from W10 settings, had to identify printer by network address; identified printer no problem ; message said printer will be installed with HP Officejet 6950 PCL-3 driver; this returns error: "Unable to install printer. Handle is invalid."    

Seems weird to suddenly have this problem and to have a simple driver reinstall be so problematic.  Suggestions welcome!

 

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