04-24-2020 12:39 PM - edited 04-25-2020 07:18 AM
My EliteBook got forcefully hybernated, supposedly due to overheat. The notebook standing on my desk, so should have enough ventilation.
At startup, the notebook shows a BIOS message that something was wrong with HPSureRun.
Could there something wrong with the HW?
Update: it happend again.
Event Viewer entries:
Error 21.04.2020 23:04:50 Service Control Manager 7034 None
The HP Sure Run Service service terminated unexpectedly. It has done this 1 time(s).
Error 21.04.2020 23:04:50 HP Sure Run 0 None
The type initializer for 'HP.HEP.Core.State' threw an exception.
at HP.HEP.HPHEPService.OnServiceCtrlEventNotification(Int32 dwControl, Int32 dwEventType, IntPtr lpEventData, IntPtr lpContext)
at System.ServiceProcess.NativeMethods.StartServiceCtrlDispatcher(IntPtr entry)
at System.ServiceProcess.ServiceBase.Run(ServiceBase services)
at HP.HEP.Program.Main(String args)
Error 21.04.2020 23:03:54 Kernel-Power 88 (85)
The system was hibernated due to a critical thermal event.
Hibernate Time = 2020-04-21T21:03:54.875579900Z
ACPI Thermal Zone = \_SB.PCI0.LPCB.EC0.HEPZ
_HOT = 353K