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jgch
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HP Recommended
Elitebook 840 G6
Microsoft Windows 10 (64-bit)

My EliteBook got forcefully hybernated, supposedly due to overheat. The notebook standing on my desk, so should have enough ventilation.

At startup, the notebook shows a BIOS message that something was wrong with HPSureRun. 

jgch_0-1587820488603.png

 

Could there something wrong with the HW?

 

Update: it happend again.

 

Event Viewer entries:

 

Error 21.04.2020 23:04:50 Service Control Manager 7034   None
The HP Sure Run Service service terminated unexpectedly. It has done this 1 time(s).

 

Error 21.04.2020 23:04:50 HP Sure Run 0 None
Unhandled Error
The type initializer for 'HP.HEP.Core.State' threw an exception.
at HP.HEP.HPHEPService.OnServiceCtrlEventNotification(Int32 dwControl, Int32 dwEventType, IntPtr lpEventData, IntPtr lpContext)
at System.ServiceProcess.NativeMethods.StartServiceCtrlDispatcher(IntPtr entry)
at System.ServiceProcess.ServiceBase.Run(ServiceBase[] services)
at HP.HEP.Program.Main(String[] args)

 

Error 21.04.2020 23:03:54 Kernel-Power 88 (85)
The system was hibernated due to a critical thermal event.
Hibernate Time = ‎2020‎-‎04‎-‎21T21:03:54.875579900Z
ACPI Thermal Zone = \_SB.PCI0.LPCB.EC0.HEPZ
_HOT = 353K

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