cancel
Showing results for 
Search instead for 
Did you mean: 
JerrySmith4
New member
1 0 0 0
Flag Post
HP Recommended
HP OfficeJet Pro 9015
Microsoft Windows 10 (64-bit)

I've tried to connect my printer to HPConnected.com, but it keeps hitting me with the same message: "That claim code is invalid, try entering a valid claim code."

 

I've tried rebooting the machine, re-enabling web services, and I get different claim codes every time I print one out anyway, so it doesn't seem to matter what I do.

 

I was wondering if the code I have is the right code, but it's formatted exactly as shown on the second example below: 16 characters spaced out like the digits on a Visa. Also it doesn't seem to matter whether I include the spaces or not.

 

Thanks for your help!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation