04-28-2020 10:29 AM
I've tried to connect my printer to HPConnected.com, but it keeps hitting me with the same message: "That claim code is invalid, try entering a valid claim code."
I've tried rebooting the machine, re-enabling web services, and I get different claim codes every time I print one out anyway, so it doesn't seem to matter what I do.
I was wondering if the code I have is the right code, but it's formatted exactly as shown on the second example below: 16 characters spaced out like the digits on a Visa. Also it doesn't seem to matter whether I include the spaces or not.
Thanks for your help!