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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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04-29-2020 01:05 PM - edited 05-06-2020 05:13 AM
Hello,
I have a question for the HP Support Assistant. I have several devices added to my account.
When I connect on one device, it shows that there are no updates available for that device (since I maintain them up to date), but for other devices it shows a lot of updates available. For example, in the screenshot below I am on the Envy and it shows me 41 updates available for the other devices, out of which 37 on the Pavilion x360 (and this since more than 2 weeks), But on the Pavilion I have = updates available, and 46 for the Envy!
And, of course, if on the Envy I select the Pavilion x360, I cannot do anything, it tells me that I have to sign in on that computer in order to install the updates (this is logic ...)
How can I force the HP Support Assistant to update correctly the status? For me, this is a nice feature to know on my day to day computer the updates I have to do on the other devices used by the other members of my family (I don't connect often to those ones),.
I mention as well that I have the latest version of HP Support Assistant on all my computers:
Thank you in advance for your help!
Solved! Go to Solution.