• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Hello,

 

I have a question for the HP Support Assistant. I have several devices added to my account. 

When I connect on one device, it shows that there are no updates available for that device (since I maintain them up to date), but for other devices it shows a lot of updates available. For example, in the screenshot below I am on the Envy and it shows me 41 updates available for the other devices, out of which 37 on the Pavilion x360 (and this since more than 2 weeks), But on the Pavilion I have = updates available, and 46 for the Envy!

 

2020-04-29 20_47_38-HP Support Assistant.jpg

 

And, of course, if on the Envy I select the Pavilion x360, I cannot do anything, it tells me that I have to sign in on that computer in order to install the updates (this is logic ...)

 

2020-04-29 20_59_14-HP Support Assistant.jpg

 

How can I force the HP Support Assistant to update correctly the status? For me, this is a nice feature to know on my day to day computer the updates I have to do on the other devices used by the other members of my family (I don't connect often to those ones),.

 

I mention as well that I have the latest version of HP Support Assistant on all my computers:

 

2020-04-29 20_49_06-HP Support Assistant.jpg

 

Thank you in advance for your help!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.