Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Flag Post
HP Recommended
Envy photo 7830

Trying to load my first instant ink colour cartridge and I just get ‘cartridge problem remove and reinstall’ which doesn’t fix the issue. 
I can’t figure out how to report/replace a faulty cartridge. 
the old cart still works if I put that back in. The new black cart also works fine. 
Certain my firmware is up to date. 
Any help please?  Thanks

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation