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Rich-J-G
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Envy photo 7830

Trying to load my first instant ink colour cartridge and I just get ‘cartridge problem remove and reinstall’ which doesn’t fix the issue. 
I can’t figure out how to report/replace a faulty cartridge. 
the old cart still works if I put that back in. The new black cart also works fine. 
Certain my firmware is up to date. 
Any help please?  Thanks

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