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‎05-01-2020 01:14 PM

HP Recommended
Product: HP 110-020
Operating System: Microsoft Windows 8.1 (32-bit)

Product No. H5P39Aa#ABA

 

PROB: Microsoft sent updates. I selected install then restart. I left the room for 1/2 hour. Returned to blank, black screen. I’ve completed all the tests: system, component, and both short and extensive hard drive tests—all Passed. Called MS who said I was not the first call about this yesterday. They assigned me a Case Number, saying the operating system is not working. I have also performed several other tests per Just Answer. 

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