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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-04-2020 11:43 AM - edited ‎05-04-2020 11:44 AM

HP Recommended
Product: Envy Photo 7134
Operating System: Microsoft Windows 10 (64-bit)

Hello, my HP Envy Photo 7134 started to give error message "cartridge problem" indicating the colour cartridge. This began immediately after the software update to version PALFASPPXN003.2010A.00.

I have tried to install a new Instant Ink cartridge, no use. Factory reset did not help (does not reset firmware at all it seems).

On top of this, the HP Smart app began crashing on launch, so diagnostics are not available either. Please help?

The black cartridge is working fine. I have successfully printed using the "black only" option.

 

I have seen similar threads marked "solved" but the "solved" part leads to the support post about a private message. I understand that private information protection is involved, but I hope you realise that this is not helpful at all.

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