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‎05-04-2020 12:02 PM

HP Recommended
Product: elitebook 840 g6 ultraslim docking station 2013 d9y32aa
Operating System: Microsoft Windows 10 (64-bit)

Hello All,

 

Several 100+ HP laptops Elitebook 840 G6 laptops were deployed, some are using the HP 2013 UltraSlim Docking Station D9Y32AA. The docking station is not charging the laptop while in use  and will not support dual monitor use. I connect a LG UltraGear 38 IPS 38GL950G monitor to it and will show the initial load-up pre bios screen and then a black screen.

 

It seems to recognize a monitor is connected via the docking station and DP port but just a black screen. I've connect 1 monitor to the DP port a HP Z24i Display and the monitor works just fine but I've noticed it does not charge the laptop. Is the power brick not providing enough power HP part #608428-002 output 19v 4.74A 90w Max? Is the Ultraslim docking station not compatible with the 840 G6? I'm hoping someone can provide some help and clarity here, thank you in advance.

 

I've read thru some similar issues and there is a firmware update to the docking station SP79015 ver. 2.33 but not sure if that would address the charging issue? There was a similar post, but unfortunately no one has commented on that.

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-2013-UltraSlim-Docking-Stat...

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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