• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎05-06-2020 10:41 AM - last edited on ‎05-06-2020 10:57 AM by Retired

HP Recommended
Product: HP DeskJet 3631
Operating System: Microsoft Windows 10 (64-bit)

I have moved from the USA to Sweden. I need to do a regional reset so that my printer (DeskJet 3631, product number K4T94A) will accept HP 302 ink cartridges instead of HP 63. Online it says to install the new cartridges and to contact customer support. This is where I have the problem. The Swedish customer support number[edit]is only in Swedish. I have tried pressing various numbers in the phone menu, but I can't get through to speak to an actual person. The USA customer support would not help me.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.