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HP Recommended
HP ENVY Photo 7134 All-in-One Printer
Microsoft Windows 10 (64-bit)

I have just had to insert my first delivery of instant ink cartridges after the demo ones ran out.

 

I am getting an error message, "Cartridge Problem", about the tri-colour cartridge stating "Remove and reinstall the indicated cartridge, making sure it is correctly installed."

 

I have removed and reinstalled the tri-colour several times, but still have the error.  I have also tried turning off power and disconnecting power cable for 60 seconds, and also cleaning the cartridge with a clean lint free cloth.  Neither of these have had any effect, I still get the error.

 

Any suggestions on how I fix this, please?

 

Thanks.

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