05-18-2020 07:08 PM
My sprocket app can’t find the sprocket printer. I have used this printer for a year and it just connects when I turn it on. The sprocket successfully connects to the Bluetooth "but when I click on sprocket and chose the item to print, it tries to find the printer and says it can’t. It says it is looking but can’t find it. It says it maybe an earlier version and then says to click that. When it click that it shows select an accessory, 4 lines and nothing else. I tried the 5 steps in trouble shooting and uninstall/reinstall the app.