05-19-2020 08:59 PM
Operating System: Microsoft Windows 10 (64-bit)
After a windows update, the Notebook does not start windows. Send the message of "The system Bios recovery faied. Unable to open Bios image file". It does not allow the ESC, F2, F8, F10, F12 key functions. It does not allow me to start "HP PC HARDWARE DIAGNOSTICS 4-IN-1 USB KEY". On the website, no Bios updates appear for the HP-14-ck0039LA. How can I do to recover Bios? Do you know any way to perform this recovery without having to reinstall the operating system? I will be attentive for any suggestion. Thank you.