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‎05-21-2020 03:36 AM - edited ‎05-21-2020 04:12 AM

HP Recommended
Product: HP OfficeJet 3833
Operating System: Microsoft Windows 10 (64-bit)

Hi, I'm a Instant Ink customer and when I went to print something this morning it came up with the error message ' Incompatible cartridge - the intended cartridge are not for use in this printer' They are the cartridges, sent from HP, which have been in the printer for a while. I tried the update drivers option (newest drivers installed) and the power cord removal and cleaning the heads to no avail. Is there anything else I can do to rectify this.

Thanks in advance for any ideas to get my printer printing again

Cheers John

 

Just found that the printer will print without the colour cartridge installed which would mean the colour cartridge is faulty. How do I go about getting a replacement from Hp Instant Ink. 

Cheers again

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