06-02-2020 09:36 PM
It seems as though every other person who owns this laptop has already reported it, but I was using my laptop and the screen went black and my motherboard is now burnt, it heated up in my lap after it had shut off, it was not warm prior to the screen shutting off. The mother board is burnt, it could have caused a fire or caused me serious burns, but it is out of warranty so HP has made it impossible for me to speak to anyone about this issue. Im really disappointed because it was a great laptop and I now cannot even find someone that has a port to get my hard-drive info out of the laptop. I now am the proud owner of a $1500 brick and a new motherboard costs over half the cost of the laptop. Is someone able to tell me what to do to get it fixed? It seems like HP is fixing some of the laptops and not others, but I started to get burned by my laptop and Im not sure thats right.
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