• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!

‎06-03-2020 09:26 AM - edited ‎06-03-2020 09:27 AM

HP Recommended

I ordered HP Z2 Mini G4 Workstation on May 3rd, the estimated ship date was Jun 10th. I got an email from HP the ship date is delayed for another 2 weeks. I requested (by email and phone call) to cancel the order and send me a confirmation the order was canceled. I didn't get a response to my emails, however, the HP agent over the phone told me it takes up to 10 days for HP to send me a confirmation and start processing the refund. Now this does not make sense at all. Why do I need to wait 10 days for the order to be canceled and then another week to receive the refund?

How do I get HP to confirm the order has been canceled?

 

Thank you,

DJ

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.