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‎06-05-2020 11:31 AM

HP Recommended
Product: Deskjet Advantage 3636
Operating System: Microsoft Windows 10 (64-bit)

Yesterday (June 4, 2020) I tried to replace a black ink cartridge on my Deskjet Advantage 3636 and no matter what I do (take out, put back in, etc.) I get an "incompatible" message.   The color cartridge, though just about empty, is showing as OK.   The black cartridge is a genuine HP one, brand new, exactly the number required for the machine.

 

My hunch is that it has something to do with the firmware upgrade that (unfortunately) happened automatically, dated just a few days ago (June 1, 2020), so, I was pursuing the path of trying to downgrade to firmware to the previous version but am not having any luck. Apparently it is not a common thing that HP wants to see happen (i.e., downgrade the firmware). Well, it may be something other than the firmware but, at this point, I can't think of a more plausible reason.

 

Question: is anybody else experiencing cartridge issues after the June 1 firmware upgrade?

 

Thanks!

Mike

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