-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Who Me Too'd this topic
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
06-06-2020 11:55 AM
HP Recommended
Product: HP ENVY 5030
Operating System: macOS 10.15 Catalina
Hi,
I buy an HP ENVY 5030 in an Apple Store near Milan in 06/01/2019 and I subscribe the HP instant Ink basic services.
Three days ago I received the new black cartridge from HP.
Now I have a problem with the color cartridge. I have followed all the wiki on HP site: I cleaned the cartridge and the printer contacts, plugged it in and out several times, reset the printer... but nothing.
Can HP send me a new HP Instant Ink color cartridge or do I have to buy one? It will works with the black cartridge from Instant Ink?
Please help me! I have always kept it as a relic!
Solved! Go to Solution.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.