06-06-2020 03:32 PM
I am having trouble recovering one of my laptops. One day after turning on the computer, it was in safe mode. After trying for weeks to resolve the problem, I just decided to have the computer go back to the factory settings. Well, the program was almost finished until it got to a part to install the software and it said something to the fact about windows 7 not being able to install. Well, that was it. I'm thinking it would just go back to the safe mode. Guess what? The computer already partitioned and erased everything. I need a disc to fix it now, and HP needs to send me one. I cannot get anyone to help me for the past few months. Where are the e-mails or phone numbers to talk to anyone? Can someone please help me. The computer is practically new and I can't believe they don't send recovery disks with computers anymore more when you buy them; at least mine didn't. Can someone help me????