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    Fix Windows 10 Update Issues

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I am having trouble recovering one of my laptops.  One day after turning on the computer,  it was in safe mode.  After trying for weeks to resolve the problem, I just decided to have the computer go back to the factory settings.  Well, the program was almost finished until it got to a part to install the software and it said something to the fact about windows 7 not being able to install. Well,  that was it. I'm thinking it would just go back to the safe mode.  Guess what?  The computer already partitioned and erased everything.  I need a disc to fix it now, and HP needs to send me one.  I cannot get anyone to help me for the past few months.  Where are the e-mails or phone numbers to talk to anyone?   Can someone please help me.  The computer is practically new and I can't believe they don't send recovery disks with computers anymore more when you buy them; at least mine didn't.  Can someone help me????

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