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HP Recommended
850 G6
Microsoft Windows 10 (64-bit)



I've been using the HP Image Assistant to update drivers during OSD in SCCM. Due to the unreliable nature of it (it was skipping display drivers etc) I only use it to update the BIOS however lately I've noticed it's stopped working. From reviewing the log the error is "Unable to extract files from softpaq". I can see the executable in the download folder as well as the extracted folder with all the files.


I'm unsure of what version I was originally using but I updated to and it's still doing it.


I'd prefer not to scrap it entirely if I can help it, please assist. Laptops are 850 G6's and Windows 10 1909.


Many thanks,



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