cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

Level 1
2 1 1 0
Flag Post
HP Recommended
850 G6
Microsoft Windows 10 (64-bit)

Hi,

 

I've been using the HP Image Assistant to update drivers during OSD in SCCM. Due to the unreliable nature of it (it was skipping display drivers etc) I only use it to update the BIOS however lately I've noticed it's stopped working. From reviewing the log the error is "Unable to extract files from softpaq". I can see the executable in the download folder as well as the extracted folder with all the files.

 

I'm unsure of what version I was originally using but I updated to 4.5.8.1 and it's still doing it.

 

I'd prefer not to scrap it entirely if I can help it, please assist. Laptops are 850 G6's and Windows 10 1909.

 

Many thanks,

 

David.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation