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HP Recommended
DeskJet 2620
Microsoft Windows 10 (64-bit)

I have a relatively new (less than one year old) HP DeskJet 2620.  When we first installed the printer, it worked fine for a while.  But then we didn't use it for an extended period of time.  When we tried to use it again, the print quality was terrible.  I did several printer head cleanings, several printer alignments, and nothing helped.  I then replaced both ink cartridges, and did another printer head cleaning and alignment.  But the printer quality still has not improved.  It's basically unusable.  Sometimes I get all black and just one or two colors.  Sometimes I get just one color and no black.  Something is clearly wrong.  Is there anything I can do to fix this, or is this printer just ready to be recycled after only a year!??!?!

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