06-11-2020 02:11 AM
I have a relatively new (less than one year old) HP DeskJet 2620. When we first installed the printer, it worked fine for a while. But then we didn't use it for an extended period of time. When we tried to use it again, the print quality was terrible. I did several printer head cleanings, several printer alignments, and nothing helped. I then replaced both ink cartridges, and did another printer head cleaning and alignment. But the printer quality still has not improved. It's basically unusable. Sometimes I get all black and just one or two colors. Sometimes I get just one color and no black. Something is clearly wrong. Is there anything I can do to fix this, or is this printer just ready to be recycled after only a year!??!?!