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‎06-19-2020 09:21 AM

HP Recommended
Product: Envy 17 Notebook
Operating System: Microsoft Windows 10 (64-bit)

I have a new JBL Charge 4 bluetooth speaker, but my Envy 17 Notebook running Windows 10 will not send sound to it. It recognizes the bluetooth as "other," but not as "audio." JBL suggests that the driver may not be A2DP, but when I try to update the driver, it says I have the most current one. Is there a 3rd party driver I can use so that my laptop can connect to my speaker?

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