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‎06-21-2020 02:52 AM

HP Recommended
Product: Envy Model 13-aq0502sa
Operating System: Microsoft Windows 10 (64-bit)

My 6mth old and under warranty laptop has just started to open up asking for BitLocker recovery key?

I have tried going to MS account for the key but not found there!

How can I find the key (I know the BitLocker ID from the screen) or reset the laptop to allow me to use it - even if I will loose any data.

jb7605
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