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‎06-21-2020 05:56 PM - last edited on ‎08-30-2025 07:41 AM by Moderator

HP Recommended
Product: Envy 6055

Hi,

 

I recently got and set up my HP Envy 6055 printer. Today, after I hit the wifi icon on the printer and got a printer setup page printed (didn't know that would happen), I now get a popup on the HP app which is preventing me from using the app.

 

The popup says "A change in Printer certificate was detected. Do you want to accept the new certificate? Accepting the new certificate is required for printer communication."

 

I hit OK, but the message goes away and comes right back. There's no way to accept the certificate. If I hit Cancel then it goes away and comes back upon any action or navigation within the app.

 

I've already tried killing the app and rebooting the printer, but that didn't help.

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