• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎06-22-2020 06:10 PM - edited ‎06-22-2020 06:11 PM

HP Recommended
Product: OMEN by HP 15-dc1007nx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I bought my Laptop 4 months ago

Specs:

CPU: I7 9750h

GPU: RTX 2060

System memory: 16 GB 

 

The laptop was working perfectly, and the CPU temperatures did not exceed 87 degrees, but after those four months, the CPU reaches 97-100 ° C while gaming 55-65 idle, not to mention that the area Above the function keys is too hot to touch even though it undervolted by -0.140V, I gave it to service (two-year warranty) I got it from service after 15 days but they didn't fix it, and I did everything Hp recommends (BIOS update, Windows updates, downloaded HP cool sense, Etc ...)

 

What should I do?

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.