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‎06-26-2020 03:05 PM

HP Recommended
Product: HP All In One model 27-r114

My HP All In One got stuck after performing updates and wouldn't boot up.  After running System Diagnostics, I received the following error message "Couldn't get BuildID from BIOS string...'.

 

I created a recovery file but that did not to correct the problem.

 

I have gone thru many YouTube videos on what to try, but no luck.  

 

Please help me so that I can continue to work from home.  Nancy

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