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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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06-27-2020 03:29 PM
I have had this printer for several years and it has worked perfectly until the last windows 10 and adobe update several weeks back. The printer is on a wireless network and I am able to print from my phone, my pad, my laptop to this printer. I am also able to print from my desktop computer to other usb printers and to another network computer with no problem. I have uninstalled the software for the MFP477fdw printer and reinstalled it at least 10 times. I have run the diagnostics and print and scan doctor and it says everything is okay. I can scan from my printer to the computer but not print to it. When I try to print the printer comes on and runs but never prints and the print queue empties out quickly. I have tried everything that I have seen on any support page at Microsoft and at HP but nothing seems to work. The cartridges are not empty. I have never had this extended problem before. The printer shows it is a WFD port. I have tried changing it to an FTP/IP port with no change. I have uninstalled and restarted and reinstalled so many times now it seems useless. I guess this is a good example of insanity. Please help!
Solved! Go to Solution.