• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎07-01-2020 08:18 AM

HP Recommended
Product: Deskjet 3630
Operating System: Microsoft Windows 10 (64-bit)

For several months now I've had to restart my printer after every print job finishes else the ink warning light flashes along with the colour cartridge display. When that cartridge ran out I replaced it with a new Instant Ink cartridge. That now flashes all the time and I can't print anything unless I take the cartridge out and print B&W only. I had one more cartridge so I tried that with the same issue.

 

I've tried cleaning the contacts and resetting the printer etc., everything I could find in support.

 

I'm not sure how to proceed? Is it a problem with the printer or with multiple cartridges? And if the latter how can I get new cartridges as apparently I won't get a shipment until the cartridge error is fixed?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.