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‎07-01-2020 01:16 PM - edited ‎07-01-2020 03:56 PM

HP Recommended
Product: HP Officejet Pro 8610
Operating System: macOS 10.15 Catalina

My printer stopped scanning to email, telling me my username and password were no longer good, so I attempted to reset factory settings and now the entire thing is offline and all Network configuration buttons --Network setup wizard, etc--

are greyed out. Any way to get these buttons available again? 

 

Update: Scan issue was a Gmail issue, not HP. I resolved the connectivity issue by selecting the Printer from available networks and entering the IP. Even thought the printer was offline, the EWS page came up and I was able to reconnect. However, The Wireless Setup Wizard, Network configuration buttons, etc. on the LCD panel still remain greyed out and blocked, even though I allowed all thefunctions I could on the EWS page and disabled the admin password. I restarted the printer, but these remain blocked by an imaginary Administrator. Any way to get these buttons available again?

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