07-04-2020 06:57 PM
I'm getting the "ink system failure" error message, and haven't been able to clear it after following the recommended steps (reset; remove and reinsert cartridges; reseat printhead). According to the HP Support Assistant, all my firmware, etc. is up to date. I have a wireless connection to my PC.
There's another factor that may be related. At the beginning of June my ink levels were getting low so I ordered new cartridges from a third-party vendor on Amazon that I thought was providing genuine HP parts (though now I'm starting to wonder). When I put the new cartridges in, I got an error message saying they were incompatible. I then found out the the almost-empty cartridges in my printer were for use in the z20 zone, and they only worked because I put them in before ink cartridges were "regionalized." The new cartridges were zone 10s, now the correct ones for my region. I called HP and the agent did a regional reset over the phone and the new cartridges then worked fine, for about a month.
Now I'm suddenly getting the ink system failure message, after 8 years of good service, and I'm wondering if the new cartridges could be at least part of the cause?