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‎07-05-2020 04:32 AM - edited ‎07-05-2020 04:34 AM

HP Recommended
Product: HP ENVY x360 13-ay0003nd
Operating System: Microsoft Windows 10 (64-bit)

After facing random disconnects, slow internet, and finnicky Bluetooth, I've finally figured out what's up: the WiFi and Bluetooth interfere with one another.

 

The American models use a really nice Intel networking card - however, sadly, the model I got my hands on here in Europe uses a Realtek card (Realtek RTL8822CE 802.11ac PCIe Adapter). Perhaps HP forgot to thoroughly check these lower end cards, because the one I ended up with really isn't worth its salt. I've already tried turning off every possible power saving option I could find, but that really doesn't seem to affect it at all.

 

The moment I disconnect the Bluetooth, my download speed jumps from 20 mbps to 100 mbps, and disconnects are no longer a problem. If I combine this with a USB Bluetooth adapter, the Bluetooth issues are solved as well. However, I'd rather not waste a port like that, and it kind of gets in the way when I'm using the device as a tablet, so I want to actually fix the problem if possible.

 

Usually I'd just open up the laptop and install a nice Killer card or something, but HP deems this device "not user servicable", so I can't open it up without peeling off some rubber; not to mention that the network card is socketed anyhow.

 

Does anyone here have any experience to share? Because Google came short on this one.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.