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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎07-07-2020 03:46 PM

HP Recommended
Product: HP Officejet 5200
Operating System: Microsoft Windows 10 (64-bit)

I had no problems printing documents or images until recently. I keep getting a Faulty Cartridge message for my tri-color cartridge. I followed instructions to disconnect/reconnect printer power, clean sensors on both cartridge & printer but I still receive the error message. I am unable to order through Instant Ink because of the error message. I also tried to speak to an agent but because my printer warranty is expired it does not go any further. I am still an instant ink subscriber so I do not know why I can not speak to an agent especially when I'm dealing with a faulty cartridge that needs to be replaced. 

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