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Level 10
Level 10
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HP Recommended
Pavilion 15-cw1000 series
Microsoft Windows 10 (64-bit)

The speaker volume goes down without any user interaction after a few seconds.  This may occur after installing the latest Windows update.  The AMD High-Definition Graphics Driver and Realtek High Definition Audio driver are not the correct version and need to be updated manually.

  • The problem appears in Pavilion 15-cw1000 series laptops with Ryzen3 (AMD Raven Ridge) and Ryzen 5, Ryzen7 (AMD Picasso) processors. 
  • The incorrect audio driver is the Realtek Audio Driver v6.0.8799.1
  • The problem appears in Windows 10 versions 1903, 1909 and 2004.

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