cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

Level 10
Level 10
1,499 1,428 147 1,008
Flag Post
HP Recommended
Pavilion 15-cw1000 series
Microsoft Windows 10 (64-bit)

The speaker volume goes down without any user interaction after a few seconds.  This may occur after installing the latest Windows update.  The AMD High-Definition Graphics Driver and Realtek High Definition Audio driver are not the correct version and need to be updated manually.

  • The problem appears in Pavilion 15-cw1000 series laptops with Ryzen3 (AMD Raven Ridge) and Ryzen 5, Ryzen7 (AMD Picasso) processors. 
  • The incorrect audio driver is the Realtek Audio Driver v6.0.8799.1
  • The problem appears in Windows 10 versions 1903, 1909 and 2004.

I am an HP employee.
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation