cancel
Showing results for 
Search instead for 
Did you mean: 
wes_notebooks
Level 10
Level 10
1,523 1,452 153 1,147
Flag Post
HP Recommended
Pavilion 15-cw1000 series
Microsoft Windows 10 (64-bit)

The speaker volume goes down without any user interaction after a few seconds.  This may occur after installing the latest Windows update.  The AMD High-Definition Graphics Driver and Realtek High Definition Audio driver are not the correct version and need to be updated manually.

  • The problem appears in Pavilion 15-cw1000 series laptops with Ryzen3 (AMD Raven Ridge) and Ryzen 5, Ryzen7 (AMD Picasso) processors. 
  • The incorrect audio driver is the Realtek Audio Driver v6.0.8799.1
  • The problem appears in Windows 10 versions 1903, 1909 and 2004.

I am an HP employee.
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation