cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

New member
2 1 0 0
Flag Post
HP Recommended
HP ENVY Photo 6230
HP ENVY Photo 6230 - Black Cartridge Problem

Hello

On Monday 29th June the error message "Cartridge Problem" came up on the printer's screen.

It is the black cartridge which is coming up as having a problem. A window comes up on the computer screen saying:

"Cartridge Problem - Black. Cartridges listed above are damaged or have failed. Remove them and replace with new cartridges."

I followed the instructions on how to remove and clean the cartridge but this has made no change.

The cartridge is an official Instant Ink Cartridge and has been in the printer since April 2019.

Please would you be able to help to resolve this problem.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation