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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎07-10-2020 11:09 AM

HP Recommended
Product: HP Envy Photo 6234
Operating System: Microsoft Windows 10 (64-bit)

Hi, my printer is showing an error message saying there is something wrong with the black cartridge and I'm unable to print 

 

I've been through all the recommended steps to reinstall, clean the cartridge and the contacts, unplugged it and switched it off and back on again etc but none of this has helped. I

 

I'm getting the cartridges via the HP Instant ink service and it says that I can't get anymore delivered until I resolve the issue or replace the black cartridge - this is most unhelpful as how am I meant to replace the cartridge if you won't send out another one?

 

Can you please send me out another black cartridge so I can carry on using the instant ink service that I pay for?

 

Many thanks.

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