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‎07-10-2020 02:32 PM

HP Recommended
Product: HP Deskjet Plus 4155
Operating System: Microsoft Windows 10 (64-bit)

My new HP Deskjet Plus 4155 printer is supposed to be mobile printing capable through Wi-Fi but won't connect.  The Wi-Fi button on the "control panel" just blinks.  I tried using HP Smart as recommended but that didn't work.  Under "network information" it shows the wireless to be on but not connected.  following is the "Network Summary" from HP Smart:

Network Summary
Wireless (802.11)
 
The Signal Strength for the Wireless Network is No Signal

Status: Not connected

Host Name: HPDC762C

Network Address (IP):

Hardware (MAC) Address: 3822E2DC762C

Network Name (SSID)

 
HP Wireless Direct
Status: Off

 

Wi-Fi Direct Name: HP=Setup<2C_DeskJet Plus 4100

 

Web Services Setup
Web Services Status : Not Enabled
 

Network Problem

A network problem occurred while the printer was trying to connect to the Web Services server.

Click "Troubleshoot" to diagnose the problem, or click "Close" and fix the problem later.

 
Bluetooth Low Energy
 

Status: On

 

Wi-Fi Direct Status
 

With Wi-Fi Direct, you can print from a mobile device (such as a smartphone or notebook computer) directly to the printer without connecting to a wireless network.

 

Status Off Wi-Fi Direct Name HP=Setup<2C_DeskJet Plus 4100

The printer is currently busy running a wireless setup process using Wi-Fi Direct, so Wi-Fi Direct settings are not available at this time. Wait for up to 2 hours, and then refresh the browser window.

 

The Wi-Fi Direct has been running for 24 hours and has yet to connect.

 

Any help would be appreciated.

 

Gunner66

          

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