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‎07-14-2020 03:35 PM - edited ‎07-14-2020 03:40 PM

HP Recommended
Product: Envy 6055
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect a brand new HP Envy 6055 to my Instant Ink account.  This requires entering the "Printer Claim Code" in the HP Instant Ink website.  Apparently the 5055 is REALLY new and REALLY different from the design of the old Envys, so the old instructions do not work (all the "help" online for obtaining Claim Codes is for the old printers with more detailed screens). 

 

The current instructions and prompts do not work either. You are instructed to "Press and Hold the information button for 3 seconds until the buttons light up", then "Press the Resume button" to print the document with the claim number.  The document that prints when you do this does not have a claim number OR an email address (apparently the email prefix would work if we could find it!).  Unfortunately, somewhere along the line in the setup process, I was prompted to give my printer a personalized email address. I did, and now I don't know what the original one was to use that. 

 

The old Envys used to have  an IP address to log into them directly to access this information.  I have not seen where this Envy has this.  It does offer a website (one for Windows and one for Macs, but neither of these work and throw an error. 

 

What the heck??!!  HP... Your instructions are AWFUL!!!!!!!

Please help!  I had Instant Ink on my last printer, and I really want to get this set up!  Thanks!

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