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HP Pavilion All-in-One - 27-a010 (Touch)
Microsoft Windows 10 (64-bit)

Hello there, I've been having problems with my bluetooth functionality for what couldn't be more than a year. It's at least been several months, I know that for sure. 

 

My problem is that my computer has bluetooth functionality, I've used it before and there's the option for it in settings, but the ability to turn it on and off has disappeared. I can't connect any new devices, and the bluetooth helper that at least was in settings cause I can't find it anymore, told me that my computer does not have bluetooth functionality. I got my computer in 2017 from Best Buy, and I don't think there are any other big issues I'm having with it. 

 

I've tried downloading driver after driver, the ones from hp's website for this specific computer, and from intel, with nothing changing. I uninstalled the bluetooth drivers, and since this problem has been going on for months I have restarted my computer and shut it down many times. I contacted intel's customer support but had no luck, they told me to try asking here. I can't get a seem to find a direct line with customer support, so I'm asking here. I recently got bluetooth headphones, and play games using bluetooth controllers, so I'd really love to get this working again. Maybe there's a driver I missed? 

 

Thank you!

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