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‎07-17-2020 11:40 AM

HP Recommended
Product: HP Envy Convert. Notebook X360 Product#1KS90UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

PLEASE HELP!  I CANNOT COMMUNICATE WITH YOUR VIRTUAL AGENT BOTH WITH POPUP ENABLED AND DISABLED

 

I've been having issues with the virtual agent function- first- I had a popup blocker on- which was never an issue as I'd click - CLICK HERE' and it would open a separate version of virtual agent.  I then started getting the same message - Support Session Cannot be started. SO, I allowed the web address in my popups.  At this point, it did not require a pop-up window but I still got the same message ' Support session cannot be started'.  My warranty is good until Jan 31 2021. 

 

This started about a month ago, but I just added the popup address in my allowed popups and got the same message today. 

 

LiveAgentChatIssue.JPG

I rely on my communication with your virtual agents!  What is going on?  See attached picture, please!

 

TeknoDiva

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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