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‎07-22-2020 02:26 PM

HP Recommended
Product: OMEN by HP Laptop 15-dc0xxx
Operating System: Microsoft Windows 10 (64-bit)

I have an OMEN by HP Laptop 15-dc0xxx

The computer is showing full charge, but as soon as the AC adaptor is removed, the computer shuts down. It will not run from battery power alone. I took off the back cover and removed the battery. The SR04XL battery is swelling. See pictures. 

Has the battery gone bad?     

Thanks, Steve

 

 

battery 1a.jpgbattery 2.jpgbattery 3.jpg

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