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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
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‎07-24-2020 10:18 AM

HP Recommended
Product: HP ENVY 5055
Operating System: Microsoft Windows 10 (64-bit)

My wireless printer worked without issue in my last home.  We have since moved and got new wireless internet service.  I am able to see my wifi network listed when I go to search for a wireless connection, however it does not allow me to enter my wifi password into the box on the printer's touchscreen, and therefore does not allow me to connect.  I have tried to use the WPS button on my wifi router, as well, to no avail.  Our TV's, phones, and streaming devices have all been able to connect without issue.

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