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HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

Recently purchased an HP Envy x360 (15M-EE0013DX).   Windows cannot locate the microphone as an input device.

 

What I have tried:

-Updated all drivers from the HP support site, including the Realtek audio driver and latest BIOS

-Installed all Windows updates (there were lots of them)

 

What I am still observing:

In the device manager, there is still a yellow triangle next to "AMD Audio Device".   I tried updating drivers from the device manager, but was informed I am using the latest driver.  I tried removing the device & rebooting to force a re-install of drivers.  Still not working.

 

Any idea what to try next?  Laptop was purchased for home video-conference calls, but that isn't working out so well without a microphone.

 

Thanks,

Kevin 

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