07-28-2020 01:53 PM
Recently purchased an HP Envy x360 (15M-EE0013DX). Windows cannot locate the microphone as an input device.
What I have tried:
-Updated all drivers from the HP support site, including the Realtek audio driver and latest BIOS
-Installed all Windows updates (there were lots of them)
What I am still observing:
In the device manager, there is still a yellow triangle next to "AMD Audio Device". I tried updating drivers from the device manager, but was informed I am using the latest driver. I tried removing the device & rebooting to force a re-install of drivers. Still not working.
Any idea what to try next? Laptop was purchased for home video-conference calls, but that isn't working out so well without a microphone.
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