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‎08-01-2020 01:24 AM

HP Recommended
Product: 27-n121
Operating System: Microsoft Windows 10 (64-bit)

Ghost circle HP All-In-One - 27-n121 Touchscreen

Product: HP All-In-One - 27-n121 Touchscreen

Operating System: Microsoft Windows 10 (64-Bit)

Ghost circles and erratic mouse behavior

So

Completed Reset the computer,

Disable, unistall also the driver "human interface" touchscreen

After the computer restart / boots the problem came back again. 

Window 10 is updated.

HP PC Hardware Diagnostics (UEFI) main menu

Component Test:

Touch Pointer Test: 102 of 165 block did not disappeared

Drag and Drop Test: No block moved

Video Card Test: Nothing happen.

Q1: What is next step.

Q2: If I diable the touchscreen driver, will ghost circle and erratic mouse behavior problem solved

Q3: https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-27-All-in-One-Desktop-PC-series/8499720...

Any driver update from this will help.  If yes which one.

Please help

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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