08-01-2020 02:04 AM
Product: HP CHROMEBOOK X2
I have trouble with the sound. I can't manage to turn up the volume. It's staying at the lower level, not muted but lowest possible. I don't ear anything and can't turn it up. But the keys seems to work just fine. With the touch screen I can turn the slider up but no sounds can be heard and it always come back to the lowest level. It doesn't work on internal speakers nor headphone (that are by the way not detected by the computer). Issue seems to be more software than hardware...
I've tried all possible reset, I've checked the hardware but nothing seems disconnected. I went through the "sound issues FAQ" but nothing worked for me, I don't know what to do next...
System specifications :
- Chrome OS 84 (stable)
- the problem happens on all chromebook's app, guest mode or not
- I've never heard any sounds seens 3 weeks now, it has never turned on
- the slider snap back to where it was (I can adjust it with the touchscreen but not with the keys)
Model is: HP CHROMEBOOK X2 12-F002NF
Thank you for your help, I really don't see what else I can do