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‎08-01-2020 12:45 PM

HP Recommended

Hi there,

Okay so. Bought a new HP laptop. Envy x360 i5 processor. Got it two days ago. Ever since then it has been dropping WiFi connectivity. It will connect, run for awhile, then when you click on a new webpage, it will say that it timed out or that there is no internet. I then run diagnostics and it says no valid IP configuration or not set to automatically connect. Reset my router to default settings thinking that it was the problem. No luck. Followed HP support articles to go into device manager, uninstall the network adapters and all that stuff. Nothing has worked and I’m so frustrated. My other HP laptop never did this. At first I just thought it was my **bleep**ty college internet but I really think it’s the laptop. I just need help. Thanks.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.