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‎08-03-2020 02:31 PM - last edited on ‎08-03-2020 02:36 PM by

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My husband died of COVID. I have his Pavilion 23 desk computer Model 23-h056. I would like to access his desktop to retrieve some music he wrote for his memorial concert. I do not know his password and when I try to change it I get a message saying, This feature requires removable media such as a UBS flash drive. 
I put a UBS flash drive in every one of the four UBS ports, but it doesn’t recognize them.  Please help! Linda741

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