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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎08-04-2020 04:44 AM

HP Recommended
Product: HP Envy Photo 6234
Operating System: Microsoft Windows 10 (32-bit)

I am constantly getting the message 'Cartridge Problem. Remove and re-install the indicated cartridge' I subscribe to 'Instant Ink Cartridges' and have installed 3 new black one now on their recommendation but still getting the same message. If I remove the black cartridge the printer works but prints at a very bad quality. I am at a loss of what to do, the printer is only about 2 years old and has had little use. I have followed guidance and removed the cartridges, cleaned the contacts,  removed and re-installed the printer from my laptop, unplugged it and re-plugged etc but still not working correctly. Could anyone please suggest anything to try. I've just spent over 3 hours trying to fix it again. Thank you.

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