• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎08-05-2020 08:12 AM

HP Recommended
Product: Pavilion 15-cs3509
Operating System: Microsoft Windows 10 (64-bit)

Hello 

Had someone experienced a failing feature Windows update v2004, error code 0xC1900101 ?

The code stays for a driver problem, but:

- I previously updated all the "drivers & software" by means of hp support Assistant as the HP support suggests (https://support.hp.com/de-de/topic/windows-10-support-computing)

-  and The notebook 15-cs3509 stays on the list of tested notebooks with Windows 10 v2004 (e.g. https://support.hp.com/de-de/document/c05201517)

The installation ran ok, but on Restart it hung on boot (only the HP logo on a black screen).

 

Hints and/or workarounds to solve the issue?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.